How Can I Close My Account at Turbowinz?
- Terms & Conditions apply. Only for 18+
Closing your Turbowinz account is a personal decision and can be requested at any time. This page explains the available options, the steps involved, and what happens after an account is closed. Turbowinz supports player choice and provides clear procedures for account closure, whether the reason is a temporary break or a permanent decision.
Before requesting closure, players are advised to review their account status. This includes checking any remaining balance, active bonuses, pending withdrawals, or open support requests that may affect the process.
Reasons for Closing an Account
Players choose to close their account for many different reasons. Some users want to take a break from gambling, while others decide to stop playing entirely. Financial planning, time management, or personal wellbeing may also lead to an account closure request.
Turbowinz respects all closure requests and handles them professionally. The reason for closure does not affect how the request is processed.
Temporary Account Closure and Cooling Off
A temporary account closure, also known as a cooling off period, allows players to step away from gambling for a defined time. During this period, you will not be able to log in, deposit funds, place bets, or access games.
Cooling off periods are suitable for players who want a short or medium break without permanently closing their account. Once the selected time ends, access may be restored unless a permanent closure request has been made.
Permanent Account Closure
Permanent account closure is designed for players who do not plan to return. Once a permanent closure is confirmed, the account cannot be reopened. This option is often chosen for long term responsible gambling reasons or personal preference.
Players should ensure that all funds are withdrawn and that no unresolved issues remain before choosing permanent closure.
How to Request Account Closure
To close your Turbowinz account, you must contact customer support. Account closure cannot be completed through automatic settings to ensure security and account ownership verification.
When contacting support, clearly state whether you want a temporary or permanent closure. Support staff may ask you to confirm your identity to prevent unauthorized requests. Once verified, the request will be processed and confirmed.
Account Balance and Withdrawals
Before closing your account, it is important to withdraw any available balance. Active bonuses, promotional credits, or wagering requirements may impact withdrawal eligibility.
Bonus funds that have not met wagering conditions may be forfeited upon account closure. Any eligible real money balance can be withdrawn using the standard withdrawal process before closure is completed.
Bonuses and Promotions Impact
All bonuses, free spins, missions, or promotional offers are canceled once an account is closed. Any progress toward bonus requirements is lost and cannot be restored if the account is reopened.
Players are encouraged to review bonus terms and current promotional status before submitting a closure request.
Self Exclusion and Responsible Gambling
If your reason for closing an account is related to gambling control, self exclusion may be a suitable option. Self exclusion prevents account access for a defined period and is designed to support responsible gambling decisions.
Self exclusion is stronger than a cooling off period and is intended for players who want additional protection against gambling activity.
Data Retention and Privacy
After an account is closed, Turbowinz retains certain data where required for legal, security, and regulatory reasons. Personal information is handled in line with applicable data protection and privacy policies.
Account closure ensures the account is inactive, but it does not automatically erase all stored records.
Reopening a Closed Account
Temporary closures may allow account access after the cooling off period ends. Permanent closures cannot be reversed. Players should carefully consider this before requesting permanent closure.
Reactivation requests are reviewed on a case by case basis and may not always be approved.
Support and Guidance
If you are unsure which option fits your situation, customer support can explain the available choices. Support staff can guide you through cooling off, self exclusion, or permanent closure.
Closing your account is always your choice, and Turbowinz encourages players to make decisions that support their personal wellbeing and responsible play.
